Terms & Conditions

Welcome to the MOMOJEWEL website (“Site”). By accessing, using or purchasing from the Site, you are agreeing to comply with and be bound by the following terms and conditions of use (“Terms”); these Terms incorporate our Privacy Policy and together govern MOMOJEWEL’s relationship with you in relation to this Site and any services and products offered here. If you do not agree to be bound by these Terms, you may not use our Site in any way.

We reserve the right to change or modify any of these Terms or any policy or guideline of the Site at any time, at our sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site.

The term “MOMOJEWEL”, “we”, “our” or “us” refers to the owner of this Site, Victory Jewellery Limited whose registered address is:
9/F., Bonsun Industrial Building, 364-366, Sha Tsui Road, Tsuen Wan, N.T., HONG KONG.
The term “you” or “your” refers to the user or viewer of our Site.

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

1. Privacy

Please review our Privacy Policy which also governs your visit to our Site, to understand our practices.

2. Electronic Communications

When you visit MOMOJEWEL or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. Eligibility

The purchase of merchandise through MOMOJEWEL is not available to minors under the age of 18 or to any users suspended or removed from the system by MOMOJEWEL for any reason. If you are under 18, you may use the Site only with the involvement of a parent or guardian. We reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders in our sole discretion

The Site is available only to individuals and others who meet the MOMOJEWEL terms of eligibility, who have been issued a valid credit card by a bank acceptable to MOMOJEWEL, whose applications are acceptable to MOMOJEWEL and who have authorized MOMOJEWEL to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. If you do not qualify, you may not use the Site.

4. License & Site Access

MOMOJEWEL grants you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of MOMOJEWEL. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools.

This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of MOMOJEWEL. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of MOMOJEWEL without the express written consent of MOMOJEWEL. You may not use any meta tags or any other “hidden text” utilizing MOMOJEWEL’s name or trademarks without the express written consent of MOMOJEWEL.

You may not bypass any measures used by MOMOJEWEL to prevent or restrict access to the Site. Any unauthorized use terminates the permission or license granted by MOMOJEWEL. You are granted a limited, revocable and non exclusive right to create a hyperlink to the Site so long as the link does not portray MOMOJEWEL, its associates or their products or services, in a false, misleading, derogatory or otherwise offensive manner. You may not use any MOMOJEWEL logo or other proprietary graphic or trademark as part of the link without the express written permission of MOMOJEWEL.

5. Disclaimer of Warranty and Limitation of Liability

This site and all information, content, materials, products, software and services included on or otherwise made available to you through this site are provided by MOMOJEWEL on an “As is” and “As available” basis, unless otherwise specified in writing. MOMOJEWEL makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, software or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, MOMOJEWEL disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. MOMOJEWEL does not warrant that this site; information, Content, materials, products, software or services included on or otherwise made available to you through this site; its servers; or Electronic communications sent from MOMOJEWEL are free of viruses or other harmful components. In no event shall MOMOJEWEL, its directors, Members, employees, consultants or agents be liable for any damages of any kind arising out of or in any way connected with the use of This site or from any information, content, materials, products, software or services included on or otherwise made available to you Through this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages, unless otherwise Specified in writing (even if MOMOJEWEL has been advised of the possibility of such damages).

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws Apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you may have additional rights.

6. Indemnity

You agree to defend, indemnify and hold harmless MOMOJEWEL, its independent contractors, service providers, employees, directors, agents, licensors, suppliers and consultants from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, attorneys’ fees) arising out of or related to any breach of the Terms by you or any other liabilities arising out of your use of this Site or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. This defense and indemnification obligation will survive these Terms.

7. Your Conduct

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

8. Your Account and Registration

If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. You must notify MOMOJEWEL immediately of any breach of security or unauthorized use of your account.

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States, Hong Kong or other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself, including payment details, as prompted by the Site’s registration form and payment process. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete) or MOMOJEWEL has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MOMOJEWEL has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

MOMOJEWEL reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address and to contact you directly to seek confirmation of your identity and/or order details. Users may not have more than one active account. Additionally, users are prohibited from selling, trading or otherwise transferring their MOMOJEWEL account to another party.

9. Orders – Placement and Acceptance

MOMOJEWEL offers items for sale on the Site, displayed on MOMOJEWEL’s website at an offered price with an estimated delivery date.
The first time you make a purchase, you will be prompted to create a MOMOJEWEL account, enter your shipping and billing addresses and credit card information. This information will be stored on our secure server, making all subsequent checkouts fast and easy, and handled confidentially in line with our Privacy Policy.

Any Orders placed on this Site, which requires you to complete the online checkout process, constitute a binding offer by you to conclude a purchase with MOMOJEWEL for the selected item(s) at the price for such item(s) shown on our Site at the time the Order is placed.

You may also use a valid Promotional Discount if it is applicable to the item, or redeem purchased Gift Card credit associated with your MOMOJEWEL account. The balance amount will be charged to your credit card account.

Items that are in your shopping basket are not considered Orders until you have completed the checkout process and the balance amount has been successfully charged on a valid credit card. Should you be dissatisfied in any way with your purchase, you may apply to return your purchase and receive a refund. Please refer to our Return Policy.

Upon receiving your Order, we will send you an email confirming the details of your Order (“Order Confirmation Email”), including the offered price, the amount charged to your credit card in the currency that you have chosen, and the estimated delivery time. Our decision to send you the Order Confirmation Email constitutes our acceptance of your offer to purchase and forms a binding agreement. It confirms that we have received it and have commenced manufacture and delivery of the item(s).

We reserve the right not to accept your Order at our discretion, for example: if we are unable to obtain authorization for payment; if your card issuer refuses payment; if shipping restrictions apply to a particular item; if your card is due to expire within 28 days of your purchase date; if the item ordered cannot be manufactured for any reason or does not satisfy our quality control standards and is withdrawn; or, if you do not meet the eligibility criteria set out within the Terms. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time, at our sole discretion. We will not be liable to you or any third party by doing so.

If an Order is cancelled for any reason, you may be given an option to be notified if the same product is advertised for sale in future. This service is intended as a convenience only and does not guarantee that the product will be made available for sale again nor does it guarantee that a future Order will be confirmed and manufactured.

All merchandise sold on our site is intended for personal use only, not for resale. MOMOJEWEL reserve the right to cancel orders that appear to be for resale purposes.

We aim to deliver your chosen item(s) to the place and person of your choice, in perfect condition and in the shortest possible time. If we encounter unavoidable delays, or are unable to fulfill your Order following our Order confirmation, we will contact you by email or telephone advising you of this.
The final decision whether to confirm or cancel an Order lies solely with MOMOJEWEL.

10. Pricing

Prices shown on the Site are in US Dollars, or you may choose HK Dollars, Euro, UK pounds or Japanese Yen.

Despite our best efforts, a small number of the items on our Site may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before manufacturing or cancel your order and notify you of such cancellation.

If you are a customer whose credit card is not denominated in the currency that you have chosen, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Additional fees may be incurred. This is determined by your card issuer, not MOMOJEWEL.

11. Promotional Discounts

From time to time, MOMOJEWEL issues Promotional Discount Codes that may be used to obtain a Discount on the price of selected Items on the Site.

To redeem the Discount, the user enters the valid Discount Code into the appropriate field at checkout when purchasing an eligible item. The Discount may only be applied to eligible products for which Promotional Discounts are allowed. Eligibility is determined solely by MOMOJEWEL.

Only one Discount Code can be used per item. You may not use it in conjunction with any other promotional discount.

Purchase of the Discounted item must be completed prior to expiry. All Orders are subject to our normal terms. Promotional Discounts may be refused service, cancelled or discontinued at any time without notice, at the sole discretion of MOMOJEWEL.

Should you be dissatisfied, cancel or return items from an order where a promotional code has been used, no equivalent value will be provided. Each Code is not transferable, has no monetary value and under no circumstances can it be converted into currency. All Promotional Discount Codes are issued with an expiry date. Under no circumstances can the value of a Discount Code be deducted from an order if that Code is defective or out of date; and no replacement Codes will be issued.

MOMOJEWEL will have the right to refuse service, close customer accounts, and seek alternative payment if a Discount Code is fraudulently redeemed and/or used to make purchases on the MOMOJEWEL website.
MOMOJEWEL Discounts Codes are VOID if altered or obtained through illegal or fraudulent channels.

12. Shipping Cost

MOMOJEWEL offers Free Worldwide Shipping, each Order of MOMOJEWEL jewellery is delivered directly to a single address via an express mail or courier service to be determined by MOMOJEWEL.

Unfortunately, this is not in our control as each country has different customs regulations. The cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. We are not obligated to pay for Customs, this should be paid by you if your country requires it. Please contact your country’s customs office for more information.

Each piece of jewellery will arrive in its own individual packaging. Where a customer has ordered multiple items, each item may be delivered in separate shipments or together in a consolidated shipment at the discretion of MOMOJEWEL.

Further details are available by reviewing our Shipping Policy.

13. Payment

We take reasonable care to make our Site secure. Payment can be made by Visa, MasterCard, American Express and Discover credit cards through PayPal, or deposit into our company’s bank account in Hong Kong.

Payment will be transferred from your credit card account upon Order Confirmation by MOMOJEWEL. MOMOJEWEL will charge the credit card account you identified when you placed your Order for the amount of the purchase price (less applicable discounts), shipping and taxes, if any. You confirm that the credit card that is being used is yours or that you have been specifically authorized by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MOMOJEWEL, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your Orders and payment secure, but in the absence of gross negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

14. Gift Card

The following terms govern that the Purchaser of a MOMOJEWEL Gift Card until it is redeemed, in full or in part by another user, henceforth referred to as MOMOJEWEL Gift Card (“GC”).
GCs can only be purchased on the Site, with a valid credit card. MOMOJEWEL will charge your credit card account immediately. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to MOMOJEWEL, we will not be liable for any delay or non-delivery.

Your credit card will be charged in the currency that you have chosen and may be subject to applicable processing fees from your card issuer. When a Purchaser buys the GC on the MOMOJEWEL website, he/she will be required to specify the GC amount they wish to purchase for the recipient. The Purchaser will also be required to provide a valid email for the Recipient to which a GC attachment may be sent. There will be an option to specify Delivery Details including the date of the GC’s transmission to the Recipient. Upon completion of payment, the Purchaser will receive a confirmation email. The GC will be delivered by email from MOMOJEWEL directly to the intended Recipient.

The Recipient must activate the GC by clicking on the link provided in the email and registering with MOMOJEWEL. Upon activation, ownership is transferred to the Recipient, who assures all rights to redeem the GC in full or in part. The purchased GC credit is maintained on the MOMOJEWEL account of the Recipient. GC credit can be redeemed by selecting the option to “apply your GC” during the checkout process. The available GC credit is applied to the total amount of the Purchase, or the limit of available credit, whichever is less.

Gift Card cannot be returned for a cash refund, exchanged for cash, cancelled after the Purchase and are not transferable. If an item Purchased with a GC is returned, any original amount paid by the GC will be reinstated as a credit to your GC balance, subject to our normal Return Policy.

The risk of loss and title for a MOMOJEWEL Gift Card passes to the purchaser on confirmation of purchase, and then transfers to the recipient upon activation. MOMOJEWEL is not responsible for lost or stolen GCs.

MOMOJEWEL will have the right to refuse service, close customer accounts, and seek alternative payment if a GC is fraudulently redeemed and/or used to make purchases on MOMOJEWEL. MOMOJEWEL GCs are VOID if altered or obtained through illegal or fraudulent channels.
MOMOJEWEL reserves the right to, without notice, limit the use of GCs for specific items that may be deemed ineligible. MOMOJEWEL reserves the right to hold any order for a security review.
Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services stated above without notice. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. If any of the provisions of these terms are invalid, the remaining provisions shall continue in full force and effect.

15. Product Descriptions

We have made every effort to ensure that the visual depiction of our products on the Site is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly. If you are not satisfied with your MOMOJEWEL product, you are entitled to return it as laid out in our Return Policy.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, MOMOJEWEL states that carat total weight in all purchases may vary 0.05 carats from stated weight.

16. Reservations and Exceptions

MOMOJEWEL reserves the right to change prices, terms, specifications and warranties for products on this Site at any time without prior notice. MOMOJEWEL attempts to post accurate information but errors may sometimes occur. Any such errors in product specifications, descriptions and pricing will be corrected when discovered and MOMOJEWEL reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted.

17. Delivery and Insurance

MOMOJEWEL insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

Please note that we aim to deliver within the estimated delivery window declared for each order. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

MOMOJEWEL does not take title to returned items until the item arrives at our returns center.

18. Return Policy

Items may be returned in as-sold condition, unworn and with the tag on.

Returns and exchanges are allowed within 14 days of receiving your package (according to the tracking website) only for damaged products. We will only send back the exact same product(s) you ordered that arrived damaged. No refunds can be made, however a gift card can be issued alternatively for any purchases in the future.

Please send an email to returns@momojewel.com and we will reply to you with a returns/exchange form.

Please note that the customer is responsible to pay for ALL shipping fees including the cost to ship items and any tax and duties payable.
Any final decision on acceptance of returns and payment of refunds will be at the sole discretion of MOMOJEWEL.

19. Links

We may include hyperlinks on this Site to other sites or resources operated by parties other than MOMOJEWEL, including advertisers. MOMOJEWEL has not reviewed all of the sites linked to this Site and is not responsible for the content or accuracy of any off-Site pages nor are we responsible for the availability of such external sites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such sites, including (without limitation) any advertising, products or other materials or services on or available from such sites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

20. Change of Services

MOMOJEWEL is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the services which MOMOJEWEL provides may change from time to time without prior notice to you. You further acknowledge and agree that MOMOJEWEL may stop (permanently or temporarily) providing services (or any service features) to you or to users generally at MOMOJEWEL’s sole discretion without prior notice to you.

21. Intellectual Property

All content included on this Site, including but not limited to, the “look and feel” of the Site, data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files and software (all the “Content”), is the exclusive property of MOMOJEWEL or its content suppliers. You acknowledge and agree that your use of the Site and its contents grants no rights to you in relation to any copyrights, designs, trademarks, patents and all other intellectual property and material rights relating to the Content. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by HKSAR laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by MOMOJEWEL and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. This Site is for your personal non-commercial use only.

22. Trademarks

MOMOJEWEL’s trademarks and trade dress may not be used in connection with any product or service that is not MOMOJEWEL’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits MOMOJEWEL. All other trademarks not owned by Victory Jewellery Limited or its subsidiaries that appear on this Site are the property of their respective owners who may or may not be affiliated with, connected to or sponsored by MOMOJEWEL or its subsidiaries.

23. Disputes and Governing Law

Any dispute relating in any way to your visit to this Site or to products you purchase through MOMOJEWEL shall be submitted to confidential arbitration in Hong Kong. The Terms, and your relationship with MOMOJEWEL under the Terms, shall be governed by the laws of HKSAR, without regard to the conflict of law principles thereof.

24. General

Rights Not Waived: You agree that if MOMOJEWEL does not exercise or enforce any legal right or remedy which is contained in the Terms (or which MOMOJEWEL has the benefit of under any applicable law), this will not be taken to be a formal waiver of MOMOJEWEL’s rights and that those rights or remedies will still be available to MOMOJEWEL.

Severability: If any of these Terms are deemed invalid, void or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Headings: Headings are for reference purposes only and do not limit the scope or extent of such section.

Entire Agreement: The Terms constitute the entire agreement between you and MOMOJEWEL and governs your use of the Site, superseding any prior agreements between you and MOMOJEWEL with respect to the Site.

Conflict: If the Terms conflict with any other documents, the Terms will control for the purposes of usage of the Site.

Survival: Not with standing any other provisions of these Terms, or any general legal principles to the contrary, any provision of these Terms that imposes or contemplates continuing obligations on a party will survive the expiration or termination of the Terms.

25. Modification of the Terms

You agree that we may modify these Terms and any other policies on our Site at any time and that posting the modified Terms or policies on our Site will constitute sufficient notice of such modification. You understand that it is your responsibility to check the Terms regularly for changes.

26. Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our customer support representatives at contact@momojewel.com

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